The FireHydrant Team

Awards

Just call us "Major Incident Software Innovation of the Year"

We won an award! The MIM Awards recognize and reward effective Major Incident Management within the global IT Major Incident Management sector - and we won the 2020 Major Incident Software Innovation of the Year! Read more

The FireHydrant Team 2021-04-08

Announcing FyreHydrant Festival and the 2021 Line-up

Announcing the first annual FyreHydrant Festival and the 2021 line-up. Read more

The FireHydrant Team 2021-04-01
Women of FireHydrant

Spotlight on Hannah Maguire, Business Development Representative at FireHydrant

To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - this post is about Hannah Maguire, who is a business development representative. Read more

The FireHydrant Team 2021-03-31
video

Why Your APIs Should Fly First Class

In this video, FireHydrant CEO and Co-Founder, Robert Ross, shares his thoughts and experience on why putting your APIs first can be a game-changer for your business and how it can pay dividends in the long haul. Read more

The FireHydrant Team 2021-03-10
Women of FireHydrant

Spotlight on Kate Stowell, Marketing Manager at FireHydrant

To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - this post is about Kate Stowell who recently joined our marketing team as a marketing manager focused on demand gen! Read more

The FireHydrant Team 2021-03-10
Women of FireHydrant

Happy International Women's Day!

March 8th marks International Women's Day and we're taking a moment to celebrate the incredibly talented Women of FireHydrant. Read more

The FireHydrant Team 2021-03-08
Women of FireHydrant

Spotlight on Tori Crawford, Software Engineer at FireHydrant

To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - this post is about Tori Crawford who is a software engineer working on our backend. Read more

The FireHydrant Team 2021-03-05
Women of FireHydrant

Spotlight on Joanna Lin, Head of Marketing at FireHydrant

To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - this post is from our Head of Marketing, Joanna Lin. Read more

The FireHydrant Team 2021-03-03
Women of FireHydrant

Spotlight on Maggie Gourlay, Senior Engineering Manager at FireHydrant

To celebrate Women's History Month and International Women's Day, we'll be spotlighting the Women of FireHydrant - starting first with Maggie Gourlay, our senior engineering manager! Read more

The FireHydrant Team 2021-03-01
How ToGetting StartedIncident ResponseSRE

How To Categorize the Impact of an Incident

Everything is going well until you get an alert that there has been a system outage. In this article, we define an incident and share how to categorize an incident's impact. Read more

The FireHydrant Team 2021-02-19

How FireHydrant helped reduce critical incidents while creating consistency at scale

A popular health and lifestyle technology company turned to FireHydrant to help them scale their incident management processes when they were growing rapidly during the beginning of the pandemic. Read more

The FireHydrant Team 2021-02-18

How LaunchDarkly uses FireHydrant to automate incident response for scalable consistency

FireHydrant helped LaunchDarkly streamline incident management, gain more meaningful reporting, and centralize tooling. Read more

The FireHydrant Team 2021-02-17

Bluecore saves 30-90 minutes of time per incident using FireHydrant

Bluecore needed to automate their manual workflows to streamline their incident management processes. Learn how they were able to save time by using FireHydrant Runbooks. Read more

The FireHydrant Team 2021-02-17
News

Article: 46 enterprise tech startups to bet your career on in 2021

For this list, Business Insider looked at a broad range of attributes, including the strength of the founding team; the investors and their caliber; valuations, recent and total funding based on estimates from PitchBook; and the product or service the startup offers. Read more

The FireHydrant Team 2021-02-13
Customer ExperienceCommunicationHow To

How To Communicate with Customers

Customers understand that incidents happen, but they'll want information and updates when their service is disrupted. So make sure you have a clear plan on how to get clear and concise information to your impacted users when it matters the most. Read more

The FireHydrant Team 2021-02-11
How ToIncident ResponseCommunication

How to Talk Incident Management with Non-Engineers

Managing incidents goes beyond the engineering organization, so it's important that there's a plan for how to share information outside of the responding team - especially to non-technical team members who are customer-facing. Read more

The FireHydrant Team 2021-02-10

Bluecore used FireHydrant to get incidents resolved fast during the busiest shopping season of the year

Bluecore manages a lot of sensitive customer data for their retail customers, and with it comes tight SLAs where they need to disclose availability to their customers. Learn how they used FireHydrant to streamline their incident management processes. Read more

The FireHydrant Team 2021-02-09
News

Article: New York tech startups see jump in funding activity

Venture-capital firms in 2020 pumped $5.8 billion into New York City enterprise-technology startups, with companies developing risk-management and security, artificial-intelligence and machine-learning, and human-resources technologies among those getting the biggest shares of the investments. Read more

The FireHydrant Team 2021-01-27

A Look Back at 2020

2020 was, needless to say, not the best. Looking on the brighter side, this past December, FireHydrant turned 2, and in spite of it all, we grew quite a bit. See how we fared in 2020. Read more

The FireHydrant Team 2021-01-08

4 Questions with Jeff Smith

This is the first in a series of interviews with experts about reliability, incident response, and other related topics. We sit down with Jeff Smith from Centro to ask for his thoughts on reliability and incident management. Read more

The FireHydrant Team 2020-12-17

Incident Ready: How to Chaos Engineer Your Incident Response Process

We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? Learn how to use chaos engineering principles to stress test your incident management process. Read more

The FireHydrant Team 2020-10-15
News

Article: ‘DX on steroids’ — the explosion of cloud in 2020

It’s no secret that the cloud has become the enterprise technology hero of 2020. COVID-19 ensured any kind of backburner considerations shot to the front of IT stakeholders’ minds. Read more

The FireHydrant Team 2020-09-30
News

Article: Cloud Startups Ride Wave of Pandemic-Fueled Investments

Cloud-computing startups have landed new investments and customer accounts during the coronavirus pandemic as many companies have accelerated cloud-related projects to keep ahead of the competition. Read more

The FireHydrant Team 2020-09-25
News

Article: FireHydrant lands $8M Series A for disaster management tool

When I spoke to Robert Ross, CEO and co-founder at FireHydrant, we had a technology adventure. First the audio wasn’t working correctly on Zoom, then Google Meet. Finally we used cell phones to complete the interview. It was like a case study in what FireHydrant is designed to do — help companies manage incidents and recover more quickly when things go wrong with their services. Read more

The FireHydrant Team 2020-05-20
News

Article: This engineer built a tool to help him automatically respond to IT issues during his day job and then turned it into a startup that just raised $8 million

When Bobby couldn't find the tools he needed to effectively tackle incidents, he built one. Now announcing FireHydrant's $8M Series A. Read more

The FireHydrant Team 2020-05-20

3 Ways to Help CS and Engineering Work Better Together

3 practical ways for CS and Engineering teams to work better together. Read more

The FireHydrant Team 2020-01-15
News

Article: How you react when your systems fail may define your business

Just around 9:45 a.m. Pacific Time on February 28, 2017, websites like Slack, Business Insider, Quora and other well-known destinations became inaccessible. For millions of people, the internet itself seemed broken. Read more

The FireHydrant Team 2019-10-31
Conferences

Monitorama 2019 Recap

We attended Monitorama and took a few notes for you to enjoy. Read the talk recaps. Read more

The FireHydrant Team 2019-06-07