The simplest solutions for your incidents starts here
Our pricing is built for businesses of all sizes. Only pay for team members who need full access to the platform - so no matter the size of your org, everyone can participate in your Slack incident channels.
If you’re starting out and just need to streamline your incident declaration process.
Up to 5 users, billed as $240 annually per user
- Alerting tool integration
1 public status page
1 fully customizable, automated runbook
- Incident retrospectives
- Up to 5 users
No credit card required
Everything you need to declare incidents, manage the process and report retroactively.
5-30 users, billed as $528 annually per user
Everything in Starter, plus:
- Ticketing tool integration
1 private status page
Unlimited fully customizable, automated runbooks
- Infrastructure and inventory management (advanced service catalog)
Incident response metrics
Minimum 5 users, maximum 30 users
Interested in more than 30 users?
Get in touch.
For organizations that need enterprise-level customization to fit their needs.
Everything in Advanced, plus:
Multiple public status pages
Authenticated customer status pages
Custom data retention
Bulk user discounting
- Advanced analytics
Compare all plans
We're helping these organizations fight fires
Full plan comparison
Streamlining your incident response should be easy - for everyone. Find the plan that works best for you and your team.
Looking for something more advanced, than Advanced?
Our Enterprise plan gives you the benefits of Advanced plus dedicated access to Customer Success Managers, Solution Architects, bulk team member discounting, and custom contract and invoicing.Get in touch
Frequently asked questions
Who can use FireHydrant?
Anyone that operates software and is or may be involved in an incident resolution process.
What are your user types?
We have 2 user types - team members and participants.
Team members are users that have a login to FireHydrant and can manage runbooks, the service catalog, etc. They are typically the owners and operators of software. Some organizations refer to these people as stakeholders.
Participants are users that have access to your Slack and join in the fun of an incident channel. FireHydrant doesn't count participants (or people that simply send messages or open incidents) as part of your seat count. Anyone should be able to call the fire department.
Who needs to be a team member?
Anyone that is a direct stakeholder of an incident (typically SRE, application developers, technical product managers, etc), should probably have an account on FireHydrant to more effectively interact with the incidents opened in our tool.
What happens when the trial period ends?
The free trial for the Starter and Advanced plans last 14 days. If you have not selected a plan and entered a payment method by the end of the 14 day period your account will be locked. If you missed upgrading before the trial ends, we keep all the work you’ve done for 30 days if you need more time, otherwise, we will close your account. If you need an extension, please reach out to us.
What can I do in FireHydrant during the 14-day trial period?
To ensure you make the most out of FireHydrant, our Starter trial and Advanced trials are given the full unrestricted experience. It's important to us that you feel the freedom of our tool to take it through its paces during fire drills or even real incidents.
What are the differences between the Starter, Advanced, and Enterprise tiers?
Check out our full feature list to get an understanding of the difference.
Do I have to wait until the end of the trial to subscribe to a paid plan?
As much as we'd love to convert you to a paying customer before the trial ends, it's not required! Use the time as much as you to fight fires, we'll let you know when it's time to upgrade.
What payment methods do you accept?
FireHydrant accepts all major credit cards for self-served plans. If you're an enterprise plan we offer ACH payments as well.
Can I change my plan? How?
You can upgrade (or downgrade) your plan from inside of the FireHydrant organization management system.