How FireHydrant helped reduce critical incidents while creating consistency at scale

The FireHydrant Team2021-02-18

Overview

This popular health and lifestyle technology company has been taking the health-conscious world by storm. With their immersive software, beautifully designed equipment, addictive classes, and supportive fanbase, they are changing the way people get fit through a comprehensive and socially connected experience.

Challenge

In 2020, when fitness centers shut down due to the global pandemic, demand spiked for at-home fitness equipment. This company found themselves needing to scale at a rapid pace with an over 500% increase in daily active workouts on their platform. While their reliability and availability remained solid, the team needed a process that could provide consistency across their entire organization to scale with their quickly growing team.

Solution

The team searched for the right tool that could fit their needs and chose to implement FireHydrant. FireHydrant’s completely customizable and flexible runbook solution was unmatched against other options. Using FireHydrant’s extensive list of integration partners, the fully customizable runbooks solution, along with leveraging the FireHydrant team for design tips and best practices, the team was able to completely automate their incident response process and create consistency across their entire developer organization.

Results

After implementing FireHydrant, this team has been able to:

Create consistency at scale

  1. Across their continually expanding developer team, over 100 unique users open and run incidents everyday in a consistent manner

See a significant reduction in critical incidents

  1. Since implementing FireHydrant, the team has had a 35% reduction in critical incidents in just 3 quarters.

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