Blog/ Post

Marketing Site Outage

Robert Ross2019-05-10

Earlier today, we experienced an outage of our marketing site for 18 minutes. No customer data was lost and the core application remained online during the incident. A third-party provider that hosts our marketing/blog experienced connection issues which is why our website was affected. We're grateful to them for a speedy recovery. We opened an incident war room on FireHydrant and generated a postmortem from the events that unfolded in there.

We generated a postmortem using our tool and have attached it here for the public. It one hour and 6 minutes from the start of this incident to publishing this postmortem.

View Our Post Mortem Here