Jouhné is a thoughtful and pragmatic engineering leader. She is passionate about digging in to find the real needs of the user or business and developing resilient and sustainable software solutions to meet those needs.
Your status pages represent your brand, keep stakeholders in the loop, and are essential for incident communication. No wonder the idea of writing status page updates can be unnerving — a lot is riding on them! Here are some ways to make them easier.
By Jouhné Scott
11/30/2023
Cycle time is how long it takes to move through each phase of an incident, from declaration all the way through resolution. Cycle time can help you evaluate the health of your incident response efforts and make improvements in the areas you can control.
By Jouhné Scott
5/31/2023
Incident metrics can give you insight into the success and growth of your incident response program and help you discover patterns in the causes and costs of incidents. And getting started is probably easier than you think.
By Jouhné Scott
5/2/2023
Documenting and training your team on your incident response processes is essential to ensuring a coordinated and efficient response effort. And training sessions, or game days, as they’re sometimes called, are one way to get everyone up to speed.
By Jouhné Scott
4/11/2023
Skipping the retro shouldn’t be an option. Ditch the one-size-fits-all process to ensure that this important step is held at the end of every incident. Here’s how to make it happen.
By Jouhné Scott
3/7/2023
Incidents provide an unparalleled opportunity to learn about your people, processes, and products under pressure. In this post, we’ll tell you how to ensure your team isn’t letting these opportunities for learning go to waste.
By Jouhné Scott
3/2/2023
In this post, we’ll dig into the difference between a bug and an incident, why alignment on how they are defined matters, and how to ensure you’re still learning from the issue, even if it’s “just a bug.”
By Jouhné Scott
12/7/2022
Between 2022-06-23 20:25 and 022-06-24 21:39, FireHydrant experienced an incident resulting in customers being unable to authorize the FireHydrant Slack app. This is the incident retrospective.
By Jouhné Scott
7/7/2022
One of our core values at FireHydrant is continuous improvement. Our engineering team runs bi-annual hack weeks to create space for experimentation, optimization, and building things that we’re passionate about.
By Jouhné Scott
3/24/2022
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